once an order has been placed, you will receive an order confirmation email. this confirmation email means that your order is being processed — no changes or cancellations can be made.
order cancellation + changes
Please email us at firstname.lastname@example.org as quickly as possible if you need to change or cancel an order. Once an order is placed on beauteani.com, it is processed right away. However, we will do our best to fulfill your request.
We will happily replace damaged item(s) at no extra charge. If your order arrives damaged, please email us immediately at email@example.com with the order number, description and photograph of the damaged item(s). We ask that you save all damaged item(s) so we can arrange for your order to be picked up and sent back to our warehouse. Replacements will be made for the same item(s). If a replacement is unavailable, you will receive a full refund on the original form of payment.
billing and payment
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and Paypal.
all prices are in USD. Orders are subject to sales tax based on the state where your order is being shipped, and assessed based on the total purchase amount excluding shipping. Sales tax will be applied during checkout.
If you have a promo code, it must be entered at checkout before placing an order. One promo code per order. Once an order has been placed, promo codes cannot be applied. Expired promo codes will not be applied.
We currently ship only within the United States.
We offer the following shipping services ; rates are calculated at checkout:
*standard ground service
*expedited shipping service
orders placed Monday through Friday (excluding holidays) before 1PM PST will be processed and shipped the same day. Orders placed after 1PM PST will be processed and shipped the next business day. If you place your order on a Friday after 1 pm PST, it will be processed and shipped the following Monday (excluding holidays).
When your order leaves from our fulfillment center, you will receive a shipment notification email with a tracking number provided by a U.S. carrier. Please check the link sent in the shipment notification to see when your order will arrive. If you do not receive a shipping confirmation email, send us an email at firstname.lastname@example.org.
We will gladly accept returns on unopened, unused orders within 30 days from the date of purchase. For detailed information on our return policy, refunds and exchanges, please visit our return policy page.
NONE of our products have been tested on animals.
shelf life of 3 years and a period-after-opening (PAO) date of 2 years. We recommend following the PAO date to get the most out of your mask.
all of our peel-off masks are fragrance free and paraben free.
herbal beauty teas
the ‘best by’ date for our herbal beauty teas is the date we recommend you use our herbal beauty teas by. this is embedded on the backside of the outer packaging. any herbal tea blends currently available on our website has a best by date of 08/2021 (August 2021).
all of our herbal beauty teas are caffeine free.
For any other questions about products, please email us at email@example.com